OBJECTIVE: 

Position as an IT Specialist in System Helpdesk support, deployment operations, database implementation/administration, mobile computer support, or Logistics Supply -- Open to any computer-based project

 

SKILLS:

I offer 15+ years troubleshooting and repairing PC and laptop hardware/software , 5+ yrs. Powerbasic /Qbasic/ VBA programming, MS Access Database development, conversion of Excel data to databases, 3+ years in system administration, 17+ years in automated logistics, customer support, and supply.

 

I am a very perceptive individual - inquiring, analytical, and I enjoy challenges and problem solving, especially when automating tasks and developing efficient ways of doing things. I am proficient at generating ideas and solutions in computer-related problems.

I have done computer tutoring at the Senior Center, extensive PC and laptop repair, re-imaging, cloning, backup scheduling, recovery, virus removal, VPN setups, applications installations and troubleshooting, system optimization, firewall and anti-malware installation and configuration, remote support, home and wifi/VOIP network setup.

 

I am passionate about computers. It's not only a passion----I have a knack for it. I look at something out there in the world, or at a job, and I try to automate it. My ultimate goal is achievement of customer resolution and satisfaction.

 

 

Systems: Windows NT/2000/XP/Windows 7/8,  Server 2000/2008.

 

Linux Ubuntu (currently installed on my laptop) with Windows 7/8/2008 server in VirtualBox

 

Extensive PC hardware and software installation, configuration, troubleshooting, recovery, imaging, cloning, virus removal, firewall setup, VPN configuration.

Wifi networking setup, router, adhoc, long-distance wifi, VOIP

Skilled in Office 97/2000/2007 Applications, and OpenOffice

 

Programming languages:  PowerBasic (expert), Visual Basic (intermediate); VBA (intermediate to expert); C++-programming (novice)

Internet-related: HTML, VBScript

Graphics:  Adobe Photoshop 7, Gimp

Other systems used:  TACCS (tactical combat computers and related hardware), PDCD scanners, Intermec printers, laser and inkjet printers

Other:  Electronics repair                            

 

 

 

WORK EXPERIENCE:

 

Robert Half, Officeteam, Warren, OH, 12/14/2015-01/15/2016

     HelpDesk Assistant --- Inventoried 50+ company computers and peripherals. Loaded data into Excel spreadsheet and Spiceworks.  Responded to trouble tickets loaded by users in Spiceworks, resolved tickets and closed them out in Spiceworks.

                                            Installed Microsoft Office 365 for various user Office versions (2003, 2007, 2010, 2013)

 

A3 Solutions (Compucom), Sharon, PA, 07/28/2015-08/31/2015

     Migration Windows 7 Technician—Worked on the CHS project at the Sharon, Pennsylvania, hospital. Imaged computers. Surveyed areas of the hospital to see which computers needed deployed. Performed computer and printers deployment. Resolved issues with trouble-tickets after deployment installation. Backed up and installed software needed by the customer. Interacted with customer/hospital personnel on the procedures before and after deployment.

 

Solarflex Rack, Youngstown, OH, 10/16/2014-04/06/2015

Excel programmer --Freelance project. Revised, recoded Excel workbook which contained the company's Master BOM (Bill of Materials) for solar panels and parts, together with 72 spreadsheets for the various systems;  created/and or moved all formulas to the master bom.  Purchasing and assembly reports created. Consolidated and separate Build + Field Reports.

 

    Freelance programming, Powerbasic.  Ebay sales.

 

Giant Eagle, Canfield, OH, 10/20/2014-12/05/2014

Nighshift Stock Clerk: Stocked and blocked aisles of merchandise.

 

 

Henry Schein, Boardman OH, 01/13/2014-04/16/2014

          Helpdesk Technician--Installed Practice Management and Electronic Medical Records medical software on client computers, remotely.  Customers included medical offices.

Provided technical support and guidance to customer inquiries

Followed up with customer technical and installation requests as needed.

Computers included Xp, Windows 2007, Windows Server 2003/2008/2012. Mainly dealt               with installation and troubleshooting on Windows Servers, through Microsoft SQL               Server. Responded to customer troubleshooting of workstation connection to the application installed.

 

Self-employed, Hinkley CA, 3/16/2007 – 12/30/2014                    

Helpdesk Tech Support/ EBAY sales: Analyze customer computer hardware and software malfunctions on site, determined cause(s), and implemented solutions.

Purchase, prepare, list, ship items to buyers on EBAY and auction sites.                   

 

 

Northrop Grumman, Fort Irwin CA, 3/15/2006 - 3/15/2007

Logistics Technician/Shift Supervisor: Directed the work of Warehouse Workers and Laborers.  Supervised the Stock Control section.  Assisted manager in directing work, executing missions, managing employees, and administering discipline.  Directed the receipt, storage, issue, and loading of CL IV/IX supplies, oils and lubricants, fuel, construction materials, and spare parts to support units arriving for and departing from training missions.  Collected logistics data and provided reports, briefings, and assessments to management.  Analyzed problems found or reported, developed and implemented solutions, and advised management on progress and completion.

Worked closely with Transporatation companies and ensured proper procedures were met when receiving materials; supervised and oversee loading of truck trailers going out with supplies issued to Rotational troops.

 

Self-employed, Hinkley CA, 06/16/2004 - 03/14/2006

Computer Specialist: Analyzed customer computer hardware and software malfunctions on site, determined cause(s), and implemented solutions.

Sales: On-line seller of consigned items, on-call computer hardware and software repair, and home remodeling.  Prepared, restored, cleaned, and painted items as needed.  Created digital photographs, set pricing (within parameters set by consignor, plus profit margin), and placed items in on-line auction sites, such as eBay, or in local newspaper classified or ‘trader’ type periodicals.  Received and processed buyer payments and packed and shipped items to on-line buyers, and delivered items to local buyers. 

Home Remodeling:  Patch drywall, prime and paint, color matching; laminate countertop marbleizing; refinish and paint/stain cabinets; housecleaning, and landscape maintenance.

 

CACI International Inc., Barstow Marine Corps Base, CA, 07/15/2003 - 06/15/2004

Systems Data Analyst--Worked on the NMCI Navy Marine Corps Implementation project at the Barstow MCLB base and Yermo Annex. Surveyed and inventoried over 1200 computer systems.  Designed and implemented MS Access Database to hold, search, and report on system-related data, to include machine specifics, location, user data, requested applications, and Rationalized List of Applications (RLA). Wrote VBA modules to compare data elements and report disconnects.  Performed deployment and re-imaging of ESI and legacy seats at NEBO and Maintenance Center bases, to include installations of LADRA packages.  Performed laptop configuration of NETSCREEN VPN connection and Helpdesk Remedy functions on legacy and NMCI seats.

 

Installed and configured software: Firehouse, PD2 (Procurement Defense), UDMIPS and ODSE installation/connection configuration, CSU Citrix ICA client, Modern, Maximo, HMMS, Eureka, Mchas, ERP, Equipment Request, Artemis, and DPAS. 

Analyzed and resolved application conflicts: HMMS interfaces with MAXIMO, ERP, or CSU; ERP interfaces with CSU and other Maintenance.Center applications (such as Equipment Request Borland configuration/connection).  Found and fixed issues affecting interface between Oracle 8.0.5 and Oracle 8.1.7 and all applications installed on the system and consolidated a base of known tnsnames.ora file connections into a single master file.

Wrote vbs scripts to automate procedures and system configurations for legacy seats deployed at the Yermo Maintenance Center.  Provided help and training to Helpdesk techs and deployment team on site in the use of these scripts, the procedures employed, and the method followed for each fix.  Wrote other scripts for use by the administrator in synchronizing legacy and NMCI passwords, mapping user drives, and Zebra printer installation and configuration

 

Self-employed, Hinkley CA, 12/15/1999 - 07/14/2003                                

Computer Systems Consultant/Tech Support; Alarm system installation                              

-Analyzed and repaired PC hardware/software/applications/installations on Windows-based computer systems, and provided lessons, tutoring, and online/offline user support.

-Also setup and configured a complete 2 story house windows and doors Radio Shack 8-zone alarm system, to include breakage, doors, windows, infraded sensors, and sirens in a Class A installation type.

 

The Logistics Company (TLC), Inc., Huntsville AL, 09/02/1999 - 12/14/1999

IT Specialist --Supported information technology (IT) systems and services, and provided technical guidance for Windows 98/NT and Microsoft Office suite for the on-site Analyst team.  Developed, maintained, and programmed Access Databases to support the analyst team during implementation of the Army Single Stock Fund program.  Identified and evaluated alternative solutions to problems in the user interface.  Used Visual Basic for Applications to program automated functions in MS Access and interface with MS Word, Excel and PowerPoint.  Automated data export from MS Access to MS Excel spreadsheets to generate PowerPoint slide presentations.  Eliminated redundant queries, forms, and reports from the database design.  Designed, developed, and implemented a new Trouble Tickets database on a full telecommute contract.

 

ITT - Fort Irwin CA, 11/02/1997 - 09/01/1999

Computer Operator II, SARSS-O, Logistics--  SARSS-O operator functions, including Closeout, Automated Supply Processing, Customer Support, Reconciliation, Supply Status Research and Analysis, Materiel Release Order printing and batching, Requisition of Supplies and automated information.

Systems Maintenance:  Maintained Windows 95/98/Nt 4.0 operating systems to include: Network configuration of workstation and server, security setup, data management, Internet, Systems administration, client setup, and hardware and software installations.

Problem solving: Resolved problems and configured in LAN connections, hubs, and printers.  On the SOLARIS system, did basic design of script routines, VI editor utilization and file retrieval.  Developed databases to automate MRO batching, manifest lists, and automation of transportation department procedures.  Developed advanced concepts of automating generation of reports and distribution of orders using import/export processes of files from the Solaris system to the database, installation of scripts, and batch programs.

 

ITT - Fort Irwin CA, 11/02/1996 - 11/01/1997

Computer Operator II, ULLS-G--Converted/implemented data from Microsoft Excel to a functional database in Microsoft Access related to all Master Records of the Property Control Section, to include vehicle equipment data, Rotation/Grid Vehicle data, and all related queries/reports.  Served as Technical Advisor in resolving microcomputer hardware/system problems, ORF Fleet Maintainer of over 900 vehicles (ULLS-G system), data input of maintenance forms (5988, 5990), faults/work orders/PLL requests, and reconciliation.

 

DYNCORP – Fort Irwin CA, 06/01/1994 - 11/01/1996

Computer Operator II, SARSS-1--Operated SARSS-1 system: performed startup/closeout functions, transferred data through multiple media types, customer reconciliations, materiel release coordination, inventory, supply orders, data input and analytical research.

 

 

DYNCORP – Fort Irwin CA, 11/02/1993 - 06/01/1994

Supply Clerk--Logistics:  Created and maintained Rotational Hand Receipts on DBIV Database. Windows 3.11, managed stockage levels, inventory, orders, and receipts on ULLS-II system; performed inventories of Rotational PLL, restocking, and CL IX orders.

System Maintenance:  Automated many tasks and transferred manual document registers to DBIV database.

 

 

Mates National Guard – Fort Irwin CA, 07/01/1992 - 11/01/1993

Office/Supply Clerk GS-04--Operated SAMS-1 system, maintained bench-stock and PLL supply items, generated work orders, and performed inventories and research

 

US ARMY - Aschaffenburg, Germany, 02/14/1988 - 05/01/1992

Supply & Acct. Specialist/ DAS3 Operator, SARSS/ULLS-II,Logistics:-- Performed data entry, customer request edits, research, Data Reduction, and ADP processing of Daily Cycles.  Trained section personnel to use SARSS and ULLS systems.  Helped field ULLS-II system across Germany.  Tasked with assembly and cabling during Operation Desert Storm and other field operations.  Maintained SCP software updates and performed SARSS system troubleshooting.

Systems:  Developed two programs on computer software designed to expedite posting and maintenance of unit supply status.  Researched error lists, Transaction Register, Bottoms up/down Recons.  Performed startup/closeout, data entry, and customer relations.

 

 

 

EDUCATION:

 

College/University

Barstow College, Barstow CA, 03/01/1997 - 05/01/2002

Degree:  Associate of Science

Major: Computer Science

Minor: Electronics Technology

GPA:  3.54   

Semester Hours: 152

 

Technical School

NRI McGrawHill - 02/01/1995 - 02/01/1997

Degree:  Diploma, Highest Honors

Major: Digital Electronics Servicing

Type: Correspondence course

 

High School

Rayen High School, Youngstown OH, 09/01/1983 - 06/15/1986

Degree:  Diploma, Highest Honors

Major: N/A 

 

Certifications/Training/Awards:

 

Certification - PBUSE (10/20/2006)

Property Book Unit Supply Enhanced

 

Certification - COMPTIA A+  (04/15/2002)

PC Repair Technician

 

Certification - MCSA Windows 2000  (04/01/2002)

Microsoft Certified System Administrator

 

Certification - MCSE NT 4.0  (02/01/2001)

Microsoft Certified System Engineer

 

Certification - ITT Warehouse Certification (01/10/2000)

 

Certification - ISO9000 (04/01/1999)

 

Training - Team Building and Leadership Course (02/01/1999)

 

Award -  Database Development  (05/01/1997)

ITT - Certificate of Appreciation

Award - Initial Phase of ULLS-G Integration (05/01/1997)

ITT - Certificate of Appreciation

 

Certification - SARSS-O Operator (10/01/1996)

 

Certification -  ULLS-G System Support (10/01/1996)

 

Certification - ULLS-G Operator/Supervisor (10/01/1996)

 

Award - Army Commendation Medal (05/01/1992)

US Army

 

Award - National Defense Service Medal  (05/04/1991)

Desert Storm

 

Award - SouthWest Asia Medal (05/04/1991)

Desert Storm

 

Award - Kuwait Liberation Medal (05/04/1991)

Desert Storm

 

Certification - ULLS-II/Z-248 Programmer Analyst (10/01/1989)

 

Certification - SARSS-I/LOGMARS-T (03/01/1988)

 

Certification - DAS3/DS4 ASIM6 (02/01/1987)

 

Certification - Materiel and Accounting Specialist Course  (10/01/1986)

 

Languages: 

Fluent:English, Romanian

Proficient:French

 

Other Skills:

Typing Certificate:  68 wpm

 

Skilled artist:Draw freehand or with drawing instruments and art media, including   pen-and-ink, pencils, tempera, acrylics, oils, wash, watercolor, pastels, air brush, and computer-generated graphics.

 

Excellent skills/knack in analysis and problem solving toward automation.

 

References:  Available upon request.